LAST UPDATED: 10/06/2024
1.0 INTRODUCTION
1.1 Terms & Conditions
ELYA CATERING EQUIPMENT LIMITED is a registered private limited company within the United Kingdom, with the company number 08499230, operating as a equipment and catering company.
The Terms & Conditions (hereinafter may be referred to as “terms” and/or “document”) is written as a legally binding contract between ELYA CATERING EQUIPMENT LIMITED (hereinafter may be referred to as “our”, “us”, and “we”) and all customers, visitors, and/or viewers (hereinafter may be referred to as “you”, “your”, “you’re”, “their”, “those”, “them”, and “they”). This document is a necessary element of our brand, work, business, services, and trade. If for any reason you do not accept the contents outlined in this document in part or full, you must terminate all forms of access to and from us. This termination of access includes but is not limited to, the website (www.elyacatering.co.uk), and all forms of communication methods such as but not limited to email, telephone, text messaging, third-party communication software and in person. If you retain access, attempt to trade and/or initiate business, start or renew contract(s), you represent that you have read, understand and accepted the Terms & Conditions.
1.2 Subject To Change
This document, our website contents, and/or branding, is subject to change at any point of time, and we reserve the right to do so. You acknowledge that any typographical, grammatical, and/or syntactical errors within this document or paperwork does not change the integrity or meaning of the whole document. We will notify such changes appropriately. We cannot guarantee that all material on our website is accurate and/or up-to-date.
1.3 Website Uptime
All reasonable measures are taken by us to ensure that this website is operational at all times. The website may be taken down on occasion, which may be because of but not limited to maintenance and updates. We cannot be held liable if the website becomes unavailable at any time.
1.4 Website Uptime
All reasonable measures are taken by us to ensure that this website is operational at all times. The website may be taken down on occasion, which may be because of but not limited to maintenance and updates. We cannot be held liable if the website becomes unavailable at any time.
1.5 Usage
Clients acknowledge that their usage of our website and/or service(s) must be in accordance with the governing laws and acts of the United Kingdom. We demand that visitors keep their intention in relation. If at any point of time you breach these terms, service(s), or contract(s), and/or your hired services, trading may be terminated without our liability, responsibility or compensation. If the extent of your breach is illegal, we will be report the matter to the enforcement authorities.
1.6 Liability
Clients acknowledge that we do not accept liability or responsibility under any circumstances, whether predictable or otherwise, to the maximum extend permissible by law. This includes but is not limited to, our website and it’s contents, services, and products. We do not accept liability or responsibility for negative or unexpected results upon client’s business, brand, works, and/or revenue. We exercise caution and responsibility in relation to the use and handling of the products we sell. We cannot be held liable for any personal or physical injuries, damages, and negative effects that a client may receive. We cannot be held liable or responsible for any negative events that may be unpredictable or out of our control. We cannot be held liable or responsible for those who neglect in their understanding of this document or Privacy Policy.
1.7 Indemnity
Clients agree to indemnify us against all claims brought by them or third-party companies in relation to you or your business, such as but not limited to losses, claims, damages, expenses, proceedings, or liabilities.
2.0 PAYMENTS, REFUNDS & CANCELLATIONS
2.1 Payments
Payments must be made before an order is shipped through a digital payment gateway, or in selected cases via cash. We may offer finance options to customers, please contact us directly for this. Invoices for payments and orders are available on or our website and will be emailed via customer’s contact information.
2.2 Returns & Refunds
Refunds for a full return of payment are only possible if the order was made within 14 (fourteen) days, and as long as the product or item is in the original condition as it was sold – without any damages, problems, or change in the integrity, that is determined by us. Clients acknowledge that if we determine the product’s condition or integrity is damaged or with problems, we may deny them the right for a return and full refund.
2.3 Cancellations
All customers have the right to cancel their order under the Consumer Contracts Regulations. To meet the cancellation deadline, please notify us via email about cancelling the order before we dispatch the product. If the item is on it’s way to be delivered or within your possession, you are under the duty to retain the product(s) and take reasonable care of them. You must send the goods back to our head office at Unit 1 Bridge Works, Waterford Street, Nottingham, England, NG6 0DH. The cost of sending products back to us is at your own. When we are able to verify the condition and integrity of the product we will determine whether we can carry out a refund. We reserve the right to charge a fee for recovering products if you cannot return them yourselves. We do not offer refunds on products which are degradable or subject to wear over use or travel due to delivery.
3.0 SHIPPING
3.1 Deliveries
Clients acknowledge that they must allow us up to 7 working day(s) to dispatch your order.
We may choose to use a third-party delivery service or our own fleet depending on the order and distance. This varies the speed of the delivery to the client.